Frequently Asked Questions

Do you have questions? We have answers! Below are our most frequently asked questions.

However, if you don't see your question below, please email us at info@sharu.com. We will answer you within 24 hours!

What are the pieces made out of?
The majority of our pieces are 18k gold filled. Gold filled jewelry is a great, as well as less expensive, alternative to solid gold and is a layer of gold-pressure bonded to another metal. It’s much more valuable than gold plated because of its higher consistency of the metal gold versus so many mixed metals. Gold filled is tarnish resistant and won’t rub off or turn colors. While most of our pieces are gold filled, we do have some sterling silver and copper. Each individual item will tell you what it’s made of on the right hand side of the product page. All stones used are semi-precious gemstones.

If you would like to place an order by phone, please contact 956-292-9799 and we will be happy to assist you. Sharu Jewelry Design reserves the right to reject or refuse any orders placed that violates the site's terms and regulations.

How long will it take for my order to ship?
After your order is placed, you will receive a confirmation email with your order number. Since each piece is handmade with love, it takes around 3 to 5 business days to make sure it is ready to go to its new home! You will receive an additional email with a tracking number once it’s on its way over to you. That’s when you know that it’s okay to start stalking your mailman!

Will I get a tracking number?
After you place your order, you will receive a confirmation email with your order details. Once the order has shipped, you will get an additional email with the tracking number. All orders ship via USPS first class mail.

Do you offer wholesale?
Yes. For wholesale inquiries, please email sales@sharu.com.

Is it possible to request a different chain length?
Yes, of course. If you would like to order a different chain length other than one of the options listed, please write your desired chain length in the special instructions box at checkout.

Do you offer repairs?
Yes, please email your repair request to info@sharustore.com and we will take care of that for you! We may repair damaged merchandise within 90 days of purchase. If the repair is authorized, shipping instructions will be provided. Please note additional repairs not under warranty are offered at a nominal repair fee.

Do you offer exchanges / refunds?
We want you to be happy! If for some reason, you wish to exchange your piece or return it for a store credit, you may do so within 7 days of receiving it.